Refund policy

1. General rule
No item should be returned without first sending a request by email to general.meeh@outlook.com and receiving our return confirmation. Once confirmed, we will send you the return instructions and address. All requests must be made within 14 business days of receiving the item.

2. Damaged or defective items
If your item arrives damaged or defective, email us within 14 business days of receipt with your order number, a description of the problem and photos (or a video) clearly showing the damage.

Each request is reviewed by our team. Once approved, we will send you a new item within 7 business days, at no cost to you. If the item is no longer available, we will issue a full refund.

This procedure does not affect the 3-year legal guarantee of conformity provided for in Portuguese Decree-Law No. 84/2021.

3. Right of withdrawal
You may cancel your purchase within 14 business days of receiving the item, without giving any reason, by informing us by email and waiting for our return instructions.

The item must be returned within 14 days of our confirmation, unworn, unwashed and with the original tags attached.
Return shipping costs are paid by the customer.
The refund, including the original standard shipping cost, will be made using the original payment method within 14 days of receiving and inspecting the item.
Items showing signs of use, odours or damage caused by the customer may have their refund reduced in proportion to the loss in value.
4. Exceptions
The right of withdrawal does not apply to items personalised or made to the customer's specifications (for example, embroidery with names, text or custom designs).

5. Complaints
An electronic Complaints Book is available at www.livroreclamacoes.pt. In the event of a dispute, consumers may contact CNIACC – National Centre for Consumer Arbitration (www.cniacc.pt).